Last Thursday July 4 took place the fourteenth edition of the traditional Customer Encounter _b first which it organises bytemasterbiannually in Barcelona and Madrid. This edition was held at the Hotel Atenea Port de Mataró and was attended by a dozen customers of the ecosystem _b first representing more than 30 freight forwarders. The event was attended by representatives of the companies Alfil Logistics, Aduanas Pujol Rubio, Space Cargo (CH Robinson Group), Ibertransit, Cargoflores, Airpharm, Transitainer and Noatum Maritime.

 

Welcome

The welcome was given by Xavier Camps, general manager of bytemaster. Xavier wanted to highlight the commitment of bytemaster by offering quality service and excellence to customers. In this way, he referred to the reform of the customer service structure to create a better and faster response support. He also emphasized the commitment to bytemaster for offering the portfolio of solutions _b firstonly in SaaS format. "We believe that logistics operators have a big business challenge ahead of them, so they have to rely on technology companies such as bytemaster to face it."

Keynote Speaker - Digital Transformation

The event included a conference by the keynote speaker Ramsés Gallego, an important disseminator of cybersecurity and digital transformation worldwide. Ramsés made an energetic speech about change as a constant in today's digital world, and how companies must adopt flexible strategies to be competitive in this new scenario.

Technological Roadmap bytemaster

The highlight of the event was the intervention of Salvador Monill, IT director at bytemaster and the advances of the Technological Roadmap presented in the last edition of the meeting. Of him, Salvador highlighted the advances of _b first in its web version. "Our goal is to provide _b first in a web environment with the same reliability and speed as the desktop application" In this way, the new CMR of _b firstcan be accessed from a web browser in 2020. Salvador also unveiled the project ".bytemaster Academy", the training web portal of _b first which will soon have video-tutorials to ensure a common knowledge base among all users of _b first. "We want the bytemaster Academy grows and complements the support offer of bytemaster Finally, Salvador commented on the active work that has been done in the last few years. bytemaster is doing by incorporating new technologies in the offer of _b firstand that we will soon be able to offer our customers Blockchain solutions."

Case Study - Business Intelligence in _b first

After Salvador, Javier Álvarez, Key Account Manager of _b firstpresented the complete Business Intelligence project that has given birth to a robust dashboard module within the company. _b first. "The BI of _b first has been made possible thanks to the continuous collaboration of customers and users who have told us about their information needs. The result has been a fast, reliable, industry-specific solution that allows our customers to clearly read the evolution of their business in real time.

Entertaining networking among attendees

Before ending the traditional group meal, attendees participated in a fun cocktail contest. In groups, and after a small demonstration, the attendees had to perform a unique cocktail that was then evaluated by all attendees. "The meeting of customers _b first is becoming more and more consolidated as a space for professionals in the sector to discuss problems and solutions in relation to their logistical processes. We are delighted that every year we gain participation, leading the debate on the technological evolution of our clients" - Valentina Salinas, Marketing Director. The next edition of the customer meeting _b first will be held in Madrid next October 2019.