The development of e-commerce has been a fundamental factor in the process of change that is experiencing the logistics sector. New technologies have changed the way consumers, businesses and society in general interact. In fact, many scholars speak of a Fourth Industrial Revolution or Industry 4.0. In logistics, there is already talk of logistics 4.0.
E-commerceNew challenges for logistics and transport
Logistics is one of the key factors in the development of e-commerce. In fact, it is considered a determinant of the success of online businesses, considering the low investment in infrastructure and storage. Obtaining an efficient and fast logistics determines the possibility of offering products and services with competitive prices.
This situation poses major challenges to the sector. One of the highlights is the search for solutions to meet the logical demands of a dynamic and constantly growing sector. For e-commerce, the market demands ever shorter delivery times. The customer takes the lead and decides when and where he wants to receive his package. Having at all times, of course, information on delivery and estimated time of arrival.
E-commerce requirements do not end with on-time delivery
Logistics companies are also an essential part of the after-sales process or "reverse logistics". Carriers must assure merchants of return needs to provide a complete service. Consumers understand that returns should be free and immediate, especially when it comes to product exchanges or substitution.
Logistic operators, as the main mediators in international transport operations, must also adapt their work systems. Only in this way will they be able to enter into the dynamics of the new electronic business models. Both sea and air transport are important links in the supply ecosystem. They are therefore also faced with the challenge of adapting their integrated supply chain management system. Always with a view to satisfying the needs of a demanding business of immediacy, trust and security.
New tools for the integral management of the logistics chain
The new challenges have fostered the development of tools that enable efficient and interactive management of resources and operations. The use of devices and applications is becoming more and more frequent. The objective is to control inventories, shipments, transport fleets... In short, to improve the operability and profitability of companies.
The fleet management systems allow to keep a complete control of the loads, and even to obtain the scanning of the CMR or the signature as proof of delivery on the same mobile terminal. Integration with the company's warehouse management software allows control of the entire chain from the moment the order is received. It is even possible to control the document management from the very cabin of the delivery vehicle. In addition, they are very flexible systems that can be adapted to the needs of each client and to the structure of the company.
Logistics and Transport ERP Software for large E-Commerce
Enterprise Resource Planning (ERP) are technological platforms that are responsible for carrying out various internal operations of a company. A number of studies point to its influence on productivity growth. Not only do they automate internal processes, but they also make it possible to have all the company's information from a single channel. Result: reduction of expenses and time.
Without a doubt, the logistics sector is one of the most benefited by the implementation of management systems such as ERP for forwarders and operators. One of its main problems is the amount of documentation it generates and the increase in costs caused by errors. Management solutions such as this type of technological platform allow, for example, the capture and digitalization of documents and centralized management. This greatly simplifies the logistical process and increases the speed of transactions, very important in the age of e-commerce.
Consultant in Logistics and Supply Chain Technologies
