_bytemaster – Comunicado incidencia servicio Cloud /20230316
Dear user
Se detectaron tres interrupciones de conexión con la Agencia Tributaría, (AEAT), en nuestro servicio cloud, desde las 09:20h del día 12/3/23 hasta las 11:55h del día 12/3/23.
The reason for the incident was due to a false positive in the AEAT's firewalls that blocked the traffic coming from our IP's, and that the public entity confirmed that it was their responsibility.
Affectation:
Partial, (_bOL connections with AEAT)
Duration:
09:20 12/3/23 – 11:55 12/3/23 (intermitentemente durante este periodo)
Chronology of the incident:
09:20 Detección de la imposibilidad de conexión con la AEAT
09:50 Identificación de los sistemas afectados
11:45 Cambio de IP pública salida bytemaster
11:55 Recuperación del servicio
12:02 Apertura de incidencia con soporte técnico de la AEAT
16/3/23 Confirmación desde la AEAT del problema y de su corrección.
Sincerely yours,
Carlos Cerdà i Llorens Responsable de Seguridad
_bytemaster – Communication Cloud Service Incident /20230316
Dear user
Three connection interruptions were detected with the Tax Agency (AEAT), in our cloud service, from 09:20h on 3/12/23 until 11:55h on 3/12/23.
The reason for the incident was caused by a false positive in the AEAT firewalls that blocked the traffic coming from our IP's, and that the public entity confirmed that it was their responsibility.
Affectation:
Partial, (_bOL connections with AEAT).
Duration:
09:20 03/12/23 – 11:55 3/12/23 (intermittently during this period).
Chronology of the incident:
09:20 Detection of the impossibility to connect to the AEAT
09:50 Identification of affected systems
11:45 Change of public IP outbound bytemaster
11:55 Service recovery
12:02 Opening of incidence with AEAT technical support
03/16/23 Confirmation from AEAT of the problem and its correction.
Sincerely yours,
Carlos Cerdà i Llorens Security Manager