_bytemaster - Cloud Service Incident Report /20220921
Dear user
An interruption has been detected in the access to our cloud that prevented the connection to the bOL sessions, from 15:50h to 18:05h on 21/9/22.
The reason for the incident was caused by a massive failure of the Movistar operator in its data lines that partially affected the whole of Catalonia.
Affectation:
Total connections _bOL
Duration:
15:50 21/9/22 - 18:05 21/9/22
Chronology of the incident:
15:50 Detection of connectivity failure with the CPD
15:50 Identification of affected systems
15:52 Opening of incident tickets with Movistar
16:05 Movistar confirms a massive failure in its infrastructure.
16:15 Physical arrival of our technicians at the DPC confirming failure with the external connectivity.
17:55 Partial recovery of communications by Movistar
18:00 Verification that all systems are 100% operational
18:01 Service recovery
Sincerely yours,
_bytemaster - Communication Cloud Service Incident /20220921
Dear user,
We have detected an interruption in the access to our cloud that prevented the connection to the bOL sessions, from 15:50h to 18:05h on 9/21/22.
The reason for the incidence has been caused by a massive failure of the operator Movistar in their data lines that affected partially all Catalunya.
Affectation:
Total _bOL connections.
Duration:
15:50 9/21/22 - 18:05 9/21/22
Chronology of the incident:
15:50 Detection of connectivity failure with the DPC.
15:50 Identification of affected systems
15:52 Opening incident tickets with Movistar
16:05 Confirmation from Movistar of massive failure in their infrastructure
16:15 Physical arrival of our technicians to the DPC confirming failure with the external connectivity
17:55 Partial recovery of communications from Movistar
18:00 Verification that all systems are 100% operational
18:01 Service recovery
Sincerely yours,
Security Manager