_bytemaster - Cloud Service Incident Report /20220921

Dear user

An interruption has been detected in the access to our cloud that prevented the connection to the bOL sessions, from 15:50h to 18:05h on 21/9/22.

The reason for the incident was caused by a massive failure of the Movistar operator in its data lines that partially affected the whole of Catalonia.

Affectation:

Total connections _bOL

Duration:

15:50 21/9/22 - 18:05 21/9/22

Chronology of the incident:

15:50 Detection of connectivity failure with the CPD

15:50 Identification of affected systems

15:52 Opening of incident tickets with Movistar

16:05 Movistar confirms a massive failure in its infrastructure.

16:15 Physical arrival of our technicians at the DPC confirming failure with the external connectivity.

17:55 Partial recovery of communications by Movistar

18:00 Verification that all systems are 100% operational

18:01 Service recovery

Sincerely yours,


 

_bytemaster - Communication Cloud Service Incident /20220921

Dear user,

We have detected an interruption in the access to our cloud that prevented the connection to the bOL sessions, from 15:50h to 18:05h on 9/21/22.

The reason for the incidence has been caused by a massive failure of the operator Movistar in their data lines that affected partially all Catalunya.

Affectation:

Total _bOL connections.

Duration:

15:50 9/21/22 - 18:05 9/21/22

Chronology of the incident:

15:50 Detection of connectivity failure with the DPC.

15:50 Identification of affected systems

15:52 Opening incident tickets with Movistar

16:05 Confirmation from Movistar of massive failure in their infrastructure

16:15 Physical arrival of our technicians to the DPC confirming failure with the external connectivity

17:55 Partial recovery of communications from Movistar

18:00 Verification that all systems are 100% operational

18:01 Service recovery

Sincerely yours,