Shipment tracking technology allows carriers to control their shipments and locate the cargo at any time. And, through self-service portals or content distribution, make this information available to customers in 24×7 mode. This includes the consultation of tariffs and prices, or the opening of new operations in which, thanks to the integrations directly in the ERP, the operation is speeded up considerably.

Specialized transport, logistics and warehouse management systems, whether for carriers or freight forwarders, such as _b first ERP, provide a number of internal and external advantages. This technology allows, while managing logistics, to have a clear and real-time view of transport performance and costs and market trends. All this without forgetting that shipment tracking is an essential element of supply chain management.

Reduce costs and improve logistics processes

Tracking transports allows you to analyze service levels and tariffs. Using the data generated by the management system, it is possible to communicate with forwarding agents. This allows you to check collection times, transit times and delays. By analyzing their performance in detail, changes can be made to improve the profitability of the supply chain.

Gain visibility and improve performance

With shipment tracking functionality, metrics related to the movement of goods can be easily monitored. The visibility obtained on inbound and outbound transports is particularly useful for outbound freight. It allows you to see the progress of the shipment and determine whether any delays need to be reported. Carriers, through shipment tracking, can determine which carrier is the safest. And this facilitates the improvement of processes.

"Ninety percent of customers expect the
companies offer the ability to
to use self-service portals."
(Study Parature 2017)

 

Minimizes delays, improves customer experience

Tracking shipments is critical to a good customer experience. Nearly half of Americans place great importance on shipping and delivery processes as part of the overall shopping experience. The ability to track orders provides peace of mind to end users. Especially if they have self-service portal technology to do it themselves. Both they and the carriers may have located the shipment and its status, expected time of delivery or notifications of any change.

Information distributed and accessible at all times

In addition to access to the Tracking portal, another of the _b firstmost valued utilities is the periodic sending of information about your shipments to customers. In this way, each client receives updated information about their operations in their mail. And all you have to do is access the portal to obtain more detailed information or the shipment's own documents (SAD, Commercial Invoice, proof of delivery, etc.).

Today, the technology of advanced management systems such as _b firstERP covers all these initial needs. No need for additional website development, communications, or large investments. Freight forwarders have much to gain from such a management system and its possibilities for tracking, tracing and self-service. Especially given the competitiveness of the sector, changes in regulations and pressure on margins.